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Troubleshooting

WooCommerce Analytics unavailable

Restore the WooCommerce Analytics foundation that lets Smart Related Products uncover real co-purchase patterns, validate recommendation activity, and produce meaningful local reports.

WooCommerce Analytics powers the smarter part

Smart Related Products uses WooCommerce Analytics lookup data to find products customers purchase together efficiently. The same foundation also supports validated click tracking and relationship-level reporting, giving your recommendations a clear connection to real store activity.

Confirm the data services Smart Related Products needs

For order-history recommendations and validated click tracking, WooCommerce Analytics must be enabled and these lookup tables need to be available:

Order product lookupwc_order_product_lookup makes product-level purchase relationships available for aggregation.
Order stats lookupwc_order_stats provides the supporting order reporting data used by the recommendation flow.

Open Smart Related Products → Settings to review the plugin’s Analytics status and lookup-table availability.

Bring your Analytics data into a ready state

Use WooCommerce’s own Analytics and reporting tools to enable Analytics and complete any available historical data import or synchronization. Once the required reporting data is available, return to Smart Related Products Settings and confirm the status is ready.

  1. Confirm WooCommerce is active and its Analytics area is available.
  2. Review whether WooCommerce reporting data needs to be imported or synchronized.
  3. Check that wc_order_product_lookup and wc_order_stats are available.
  4. Return to Smart Related Products Settings and confirm the dependency status.

Turn the restored foundation into stronger insight

When Analytics is ready, Smart Related Products can use qualifying recent orders to build smart co-purchase relationships, validate recommendation-driven visits, and make relationship-level results available in Reports. Review your history and matching rules next to make the most of the newly available data.

  • Check Purchase Data Coverage to see how broadly the current data supports qualifying relationships.
  • Review your history window, order statuses, and shared-order threshold.
  • Use a thoughtful fallback while individual products build a richer co-purchase foundation.

Next steps

Continue with these guides to turn ready Analytics data into smarter recommendations and clearer reporting.

Need help with Smart Related Products?

Check the documentation first, or contact us if you still need a hand.

Contact Support