Signing in and using Account recovery

Sign in to your customer workspace

Open the GoScript Customer Portal, select Sign in, and enter the email address and password for your active GoScript account. A successful sign-in takes you directly to My Plugins, where your licenses, downloads, and account actions are ready to use.

When to use Account recovery

Use Account recovery or Forgot password when you cannot sign in, cannot find your post-purchase setup email, or need a fresh setup link. One recovery form supports both active and pending accounts while keeping account details private.

Active accountAccount recovery queues a password-reset email so you can choose a new password and return to sign-in.

Pending setup accountAccount recovery sends fresh account-setup instructions so you can finish creating portal access for a direct purchase.

Privacy by designThe portal shows the same generic response regardless of whether an account or pending setup exists for the email entered.

Recover access step by step

1. Open Account recovery or Forgot password from the Customer Portal.
2. Enter the email address associated with your GoScript account or used at direct Stripe checkout.
3. Submit the form and look for the generic confirmation message.
4. Check the inbox and spam or promotions folders for the recovery message.
5. Open the newest one-time link and follow the relevant password-reset or account-setup form.
6. After a password reset, return to Sign in. After account setup, GoScript signs you in and opens My Plugins automatically.

Why the response is generic

For customer privacy and account security, Account recovery does not reveal whether an entered email address belongs to an active account, a pending setup account, or no account at all. If an eligible account record exists, GoScript queues the correct message behind the scenes.

Use the newest link

Reset and setup links are one-time. When you request a new recovery message, it supersedes an earlier unused token for that same purpose. Open the latest email and complete its flow promptly for the smoothest return to your customer workspace.

• Use a password with at least 8 characters when resetting or setting up access.
• Enter the password twice to confirm it before submitting the form.
• If an email does not arrive immediately, allow a moment for delivery, then check filtered folders before requesting another message.
• Recovery requests are rate-limited to keep accounts protected, so avoid repeated rapid submissions.

What if sign-in is still unavailable?

First, confirm that you are using the correct email and the newest recovery link. A suspended account cannot sign in or use customer downloads and recovery while the suspension remains in place. If you still need help after checking these basics, contact GoScript support with the email address involved, but never send your password or full license key in a support request.

A secure route back to your plugins

Sign-in and Account recovery are designed to get you back to the licenses and downloads you own without exposing account state, private keys, or purchase details. Once you are in My Plugins, your next action is clear and close at hand.